How it works
Simple from start to finish.
Whether you are shipping goods across Kigali or joining as a driver partner — here is exactly how Pickitapp works.
For customers
Post a delivery in minutes.
01
Post your delivery
Open the app and describe your delivery. Enter the pickup location, drop-off address, item type and approximate size, and any special handling notes. It takes under a minute.
02
Review driver offers
Nearby verified drivers receive your request and respond with their quoted price. You can see each driver's rating, vehicle type, and estimated arrival time before making a decision.
03
Confirm and pay
Accept the offer that suits your timeline and budget. Payment is handled securely in-app — no cash exchange required at pickup.
04
Track in real time
Watch your delivery move on the map from the moment the driver sets off. Chat directly with your driver through the app if you need to share updated instructions.
05
Confirm receipt
Mark the delivery complete when your item arrives. Rate your driver to help maintain the quality of the marketplace for everyone.
Vehicle types
The right vehicle for every load.
Pickitapp supports five vehicle categories across Kigali. Customers see the vehicle type in each driver's offer so they can match the job to the right transport.
🏍
Motorbike
Documents, small parcels, food delivery, urgent items under 20 kg
🛺
Tricycle
Medium loads, market goods, local restocks — up to 200 kg
🛻
Pickup truck
Furniture, appliances, large boxes, construction supplies — up to 1 tonne
🚐
Van
Business restocks, fragile goods that need enclosed transport, same-day retail deliveries
🚛
Truck
Heavy freight, construction materials, bulk wholesale loads over 1 tonne
For drivers
Join in 48 hours or less.
01
Register your profile
Download the app and sign up as a driver. Provide your name, phone number, national ID, vehicle details, and photos of your vehicle.
02
Pass verification
Our team reviews your documents and vehicle condition manually. The process typically takes 24 to 48 hours. You will be notified when your account is approved.
03
Go online
Open the app when you are ready to work and toggle yourself online. You will immediately start receiving nearby delivery requests.
04
Quote your price
Review each job — the pickup point, destination, item details, and any notes — then send your competitive offer to the customer.
05
Complete the delivery
Navigate to the pickup location using the in-app map. Collect the item, deliver it to the destination, and mark the job complete.
06
Get rated
Customers rate your service after each delivery. High ratings improve your visibility in the marketplace and lead to more job requests.
Common questions
Frequently asked.
How long does it take to get matched with a driver?
Most requests in Kigali receive their first driver offer within 5 minutes during active hours. Response times may vary depending on location and time of day.
What if my item is damaged during delivery?
All trips are logged with GPS data, driver information, and in-app chat. If you report a damage issue, our support team will review the trip record and work to resolve it fairly. We recommend photographing items before handover for high-value goods.
Can I schedule a delivery in advance?
Yes. When posting your delivery request, you can specify a preferred pickup time rather than requesting an immediate dispatch.
What payment methods are accepted?
Pickitapp supports mobile money payments through the app. Additional payment methods are in development and will be announced to users.
Can businesses book multiple deliveries at once?
Yes. Business users can post multiple separate delivery requests from the same account. Each request is matched independently with nearby drivers.
How are drivers verified?
Every driver must submit a valid national ID, driver's license, and vehicle documents, including photos of the vehicle. Our team reviews each application manually before the driver is approved to receive jobs.
Ready to get started?
Download Pickitapp and post your first delivery today. Available on Android — free to download.